I am emulating a real device via API. Alexa just stays- "lights are not responding.. check your internet connect.." Alexa can control the Philips Hue lights without any issues. I looked around for another DH to use but haven’t found one yet, so thinking about writing my own to see if it fixes the issue. 1. In my case, it is something to do with switching over from the OSRAM RGBW custom DTH to the local Zigbee RGBW DTH (in order to take advantage of local processing). Due to the black Friday deals as well as aesthetically pleasing design, i have purchased 4 additional plugs, however i purchased the “new” Samsung ST Plugs (Samsung SmartThings F-OUT-US-2 Outlet) When I switch on light, a new ReportState is sent over, but no TurnOn directive hits my lambda function. I’ve disabled the switch in Alexa and re-enabled it a couple of times. That works perfectly, didn’t realize ZLL was a device handler I could use. Ensure your Alexa app is up to date. So to get my iris smart plug to respond to alexa again I change to smart power outlet V1. Has been working great forever. Maybe Alexa is having issue with voice processing. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:33 PM: debug handlePostV3, I’m having this same exact problem. You can select the device types and view what devices are discovered by Alexa. My internet connection is fine and lights turn off and on via Lutron App, however does not work with Alexa … If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. Turn off the modem and router, wait for three minutes and turn them on again. Restart … I seemed to have fixed my issue by resetting the hub through the developer’s portal: If you click on your home location and then on the hub you’re able to view available utilities. I’ve had them working with my hub for almost a year, they’re connected directly to the hub and I’m using “ZigBee White Color Temperature Bulb” device handler. I was able to connect ALL 4 devices to ST without any issues, i can turn on/off from the app as well as add them to routines or scene without issue as well. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:39 PM: debug handlePostV3 The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. 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Forgot all devices on Alexa and re discovered You can also select your smart plug from the Devices menu inside the Amazon Alexa app. When telling alexa to turn on/off she says the device is unresponsive. 2. This plug works perfectly fine weather i control it from ST or i control it from Alexa. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:39 PM: error Outlet is offline Oddly, on my Alexa show, it will show the device I tried to control, with a slider and if I touch the Show, move the slider (all my light zwave’s are dimmable) it works. If … Alexa might seem to be unresponsive because your Echo is too far away from the router. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. Thousands of affordable gadgets work with your Echo speakers and displays. @AnimeshBote I am using a sort of virtual devices, too. This can happen when setting up if you … The devices still respond to voice commands. Instead … Tap on Help icon (question mark) on top right corner. (power on/off 3x, readd device in wyze app), then relinking and rediscovering in Alexa. Kind of hard to go “fiddle around” with Smartthing hub and devices when it appears to be working great! I tried disabling and deleting all devices. Short of resetting the Echo Plus, I’m at a loss. “square plug”. My philips hue lights work through the ST Hub as well, so it seems like it’s specific to the Zigbee/ST devices? I originally had the ST plug that came with ST HUB V2. Verify that the device still responds to commands through the Feit Electric app. Harmony hub, Ring and Yamaha Multicast. I have searched these forums and other forums and cannot find an answer to why this isnt working. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). Despite the fact that Alexa device is closest to the router, it still experience the connectivity error. I was using an Iris smart plug and changed it to another one that was similar…don’t know what you would change the wall switch to…someone else here may be able to help. smarth things it works perfect. This is my first Leviton smart device. Switching DTH to something else , saving and switching back worked to fix this for me. 1 Like deckard2020 November 19, 2017, 8:40am #5 Listen carefully to what Alexa says and respond with the information for your device. Avoid Potential Errors During Setup Setting up most Alexa-compatible and Amazon-branded smart devices … Press and hold the button on the device for 12 seconds. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". I wonder what got changed as it worked fin for almost a year as it was, Powered by Discourse, best viewed with JavaScript enabled, Alexa displays device as unresponsive while ST shows the device is active, Alexa works but she thinks she doesn't (November 2017). Tap on the three lines in the upper left-hand corner. Check if there are any Internet connection problems. Alexa doesn’t understand me. If your Alexa device is still having the connectivity errors, try rebooting the router and modem. Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart Plugs, streaming music. The Alexa system will attempt to find any available smart home devices and prompt you through setting them up. Sure, words like 'light' are natively used by Alexa, whether you label your smart bulbs with the word or not, but it does help if you are having issues with conflicting similarly named devices. I have a Leviton DW6HD wall dimmer switch I installed 2 days ago as “Office Lights”. I have been using ST and Alexa now for a couple months. As of yesterday, 1/2/2016, it just stopped working. Deleted the device from ST and re-added To do this, open the Alexa app and select Devices in the bottom right-hand corner. so how do iI fix my plug that is now unresponsive. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. The message Device is unresponsive is shown for few secs. Just like the other wireless devices, Amazon Alexa also have connectivity issues. Best cheap Alexa devices in 2021: From Wyze Bulbs to Echo Flex. Blue light spinning for a moment or two. I tried resetting hub and no luck Its get found my alexa but wont do a things. Sometimes connectivity errors are the reason of interference due to home appliances. What worked for me was removing the devices from Alexa, Unlinking amazon from the wyze app, Going through the full initial setup for the bulbs again. Restart the … They were squirrely for about 30 minutes after, but then they settled in and … It’s been working fine until this morning. Within HS3, they all work fine. Still no joy. Also, a user can try to reboot the device to fix this problem. I just noticed it started happening today with my Square Samsung ST Outlet. If it fails, then you can try to update the wifi settings. Reboot your mobile device, restart the Alexa app, and see if you can control your device from there. Seems to be back up and running now. I got it a week ago with the Home Monitoring Kit and it was working fine up til now. Alexa says it’s unresponsive. For plugs with lights, release the button once you see the LED light up. Please test if it works normally with voice commands. The Leviton app turns it on/off fine. According to Javi in support (whom I spoke to), they are aware of the issues and working on them. If your C by GE Plug is not responding to Alexa voice commands or the Alexa app, here are some common solutions: Confirm your C by GE Plug is connected to the C by GE app. To reboot the device, simply press the power button for 30 seconds. Resetting the hub helped get the SmartThings Outlet working and responding to my Alexa app and Echo Voice Commands. I had the exact same issue that started recently. Note: Remember to add the new lights to groups in Alexa as well, for group voice control. What is going on? I am trying to have one of my Smart LED bulbs discovered but it is not connected via WiFi and it is not showing up on the WiFi setting page of my phone. Tap the gear icon in the top-right corner and compare Device software version to the latest release for your smart plug. I scanned the QR code on the bulb and the Sengled Home app reads, "This device is either not a Sengled WiFi bulb or is not supported." I noticed I had to rediscover everything on my Echo in order for it to start working with it again. How do you change the device? Everything seems good to me here! If Alexa fails to connect after you reboot the modem and router, try to reboot the Alexa again. To rename a device, open the Alexa app, go to Devices in the bottom right corner, then All Devices. There’s an option to reset your hub there as well as some other things to fiddle with your Z-Wave and Zigbee devices. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:47 PM: debug handlePostV3 I noticed my living room lamp wasn’t turning on and finally had a chance to diagnose it. Have done the “disable”on Alexa, but doesn’t fix it. Reconnect your Amazon Smart Plug to Alexa in the Alexa app. ST can turn on/off the plug After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Switch it back to the smart plug outlet DH and doesn’t work. Move it closer to the router and see if this solves the problem. You change it by editing the device type by going to your IDE. "Alexa, ask RoboVac (robot name) to find my robot" Troubleshooting. I’m getting the gist here. I’ve taken all the steps you’ve taken as well, but nothing’s worked. Philips Hue White Ambiance bulbs connected directly to ST hub. The square plugs I have are originally Iris plugs. Anyone else having problems with all devices in the Alexa app becoming unresponsive. I didn’t even have to do anything in Alexa to get it to work. Tap on DEVICES, scroll to the bottom, and tap DISCOVER. All have been installed for 6 months, (at the same time), and all were working for sure 2 weeks ago. Select Other from list of brands mentioned. All discovered Kasa devices can be controlled through your Alexa device. I reinstalled the Alexa app on them and reaquired the skill, Alexa discovered the devices initially but then when I tried to activate them Alexa said it couldn't find them. When the message comes up you can not see the current state of the device. Once you give some command to Alexa, it will take a moment or two to process the command. yankacy (jay yankacy) September 19, 2018, 10:04pm #1. If you have different boxes, then try rebooting the modem first and wait until the light turns on before you turn on the router. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:33 PM: error Outlet is offline (ST live logging then shows device is offline) “error Outlet is offline” Nothing happens. Did you … The Hue bridge cannot find all my lights. I have rebooted the hub Press and hold the button on the plug. Swipe right to reveal menu or tap on menu button. So, are you referring only to routines you write to control your smart devices or is there somewhere I can find a list of programs I can access? What do I do if Alexa fails to discover my devices? Do NOT tap on Discover devices yet. I’m haven’t really done any programming for, oh, 50 years, but I understand you’re referring to an Integrated Development Environment. yankacy … I’m having the same issue with my Phillips Hue lights. A blue LED blinks when reset is complete. I switched the DH a while back to the smartplug outlet ones for local processing. The light ring start flashing red instead of blue. The Alexa app discovers my other items I.E. Try disabling and re-enabling the skill. Rerun discovery and see if voice control is restored. However when i have Alexa turn on/off, Alexa tells me the device is unresponsive. I even see it in the Alexa app on my phone but for some reason it says that the “Device is unresponsive.”. I’m wondering if the recent Firmware update had anything to do with it. This is one of those “is it Alexa, or is it Smartthings”? However that doesn’t explain why the alexa app shows “device is unresponsive… When a user gives any command, Alexa responds saying that ‘ I am having trouble connecting to the internet right now. Try to reboot the smart device and re-discover the device on Alexa. For example, if a bulb on Kasa is named “Little Bulb”, we can say “Alexa, turn on the Little Bulb” and check if Alexa … If I switch back to the custom DH i originally used, it works again. If the device is not paired, that means it requires pairing, and if the device is paired and connected, that would mean the firmware is being updated on the device. ST Shows plug as online In the IDE go Into the device and edit the device handler. Why does the device’s status Show “Offline” on Alexa? Getting the “debug handlePostV3” from Alexa in the logs. Confirm your C by GE plug’s indicator light is not solid red, which means it is disconnected from your Wi-Fi network. If it does, the issue is with your Alexa smart product. Third-party smart plugs: Unplug and wait 10 seconds. I don’t see anywhere to do that in the Alexa App. I have 3 Iris plugs…all 3 work via Smartthings, but only 1 works with Alexa. “I’m sorry, I don’t understand the question,” can … Activate Alexa (usually, you can say "Hey Alexa"). Once I switched back to the OSRAM DTH, all my devices are working with Alexa again. Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. Perhaps it would be helpful if you could point me to a tutorial on programming for Alexa connectivity. Go to Add Device; From the list of device types, Select Light. (ST live logging then shows device is offline) “error Outlet is offline” Nothing happens. It still works through the ST app on my iPhone, and it’s even discoverable through my Amazon Echo. 2. In theory it shouldn't make any difference for Alexa. My bedroom lamp now isn’t working but was though. These are … A user can try reissuing the command after a few seconds as it may work after sometime. Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. Say "Discover My Devices". Tap on Skills & Games. To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices … Now, wait for another 3 to 5 minutes before you turn on the router. Make sure the Alexa-enabled device is in Wi-Fi range. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Blip in wifi may cause interference from cordless phones, microwave, back-up beeper or other things that may create the ‘wifi noise’. The power button is present on the top of the Alexa. Any new lights will be added to your devices for Alexa to control. Found a post in another thread that said to change the device type, and sure enough it started working. This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. So, I also hit the issue where a device shows online in ST but Alexa thinks it’s offline. If that fails, you'll need to delete the device from the Alexa app and set it up again from scratch. Return to the Alexa app -> SMART HOME in the Alexa app. If you are having trouble connecting the smart device to Alexa please reference this video or guide. Your wireless connection … The device handler seems to work fine with the bulbs, can still control normally with CoRE automations, and color temp/dimming all seem to be working fine. When telling alexa to turn on/off she says the device is unresponsive. I understand C and programming concepts like writing a DBMS, operating systems and other mainframe constructs. 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